We welcome your comments and suggestions about the service we provide. There is a suggestion box located in the waiting room for patients’ use, and we encourage you to tell us what you think. You can also give feedback through our e-mail address Hollowwaymedicalcentre@nhs.net

We take part in an annual patient survey, the results of which are independently analysed and are published in the waiting room and on this website.

We aim to provide the best care possible, but we know that sometimes problems do arise. If you are unhappy with any aspect of our care, you can make a formal complaint to our Practice Manager, either in writing or in person. We have a complaints procedure and your complaint will be investigated promptly in line with NHS guidance. If you are not satisfied with our response to your complaint, you have the right to refer it to the Parliamentary and Health Service Ombudsman.

The Patient Advice and Liaison Service (PALS) is available to give patients advice and support on any aspect of NHS services. They are based at Oxfordshire PCT and can be contacted on 01865 336787.
 

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