All health professionals must follow their professional codes of practice and the law. Confidentiality is the duty of a person to not disclose anything learned from a patient who has attended, consulted or been treated, without that person’s consent. Confidentiality is the cornerstone of health care and central to the work of everyone working in general practice. All information about patients is confidential, from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the practice. All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required if somebody is at grave risk of serious harm).
 

DATA PROTECTION ACT AND FREEDOM OF INFORMATION ACT

Our practice is registered under the 1998 Data Protection Act and also under the Freedom of Information Act.
 

ZERO TOLERANCE

Please treat members of our practice team with respect and courtesy. Instances of abusive behaviour will be treated seriously and may result in those responsible being removed from the practice list.
 

Chaperones

When you come to see your doctor sometimes he or she will need to examine you and, depending on the nature of the problem, this examination may be embarrassing or difficult. If you wish, you can ask for someone else to be present during the examination. This person is known as a chaperone and may be a practice nurse or another member of staff.

If you would like a chaperone to be present during an examination then please let your doctor know.
 

Interpreting service

We have access to an interpreting service for patients whose first language is not English. Please tell the receptionist when you make your appointment that you will need an interpreter, and this will be arranged either by telephone or in person.